UK Service Terms and Conditions for Man With Van Shadwell
These Terms and Conditions set out the basis on which Man With Van Shadwell provides removal, transport and related labour services within the United Kingdom. By making a booking, the customer agrees to these terms, including the rules on quotations, payments, cancellations, liability, prohibited items and waste handling. These terms are intended to be clear, practical and fair, while also reflecting common legal and operational standards for a man and van service in the UK.
In these conditions, “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refers to the person or business making the booking or authorising the service. The wording below applies to all standard jobs, whether the service involves moving household items, transporting business goods, assisting with loading and unloading, or removing items for lawful disposal. References to Man With Van Shadwell service terms should be read as applying to the entire booking, including any extra work agreed on the day.
All bookings are subject to availability, vehicle suitability, access conditions and the accuracy of the information provided by the customer. If any details change after the booking is accepted, including collection address, delivery point, item size, floor level, parking restrictions or timing, we may need to revise the price, schedule or scope of work. The customer is responsible for giving truthful and complete information so that the service can be arranged safely and efficiently.
Bookings may be made by phone, email, messaging platform or any other approved method. A booking is not confirmed until we have accepted the job and, where required, received a deposit or written confirmation. Estimates are usually based on the information supplied at the time of enquiry and may change if the actual job differs from what was described. For example, additional labour, waiting time, extra stops, difficult access or oversized items may lead to a revised charge. A confirmed booking for Man With Van Shadwell means the customer accepts that the final cost may be adjusted where the job materially changes.
We reserve the right to decline any booking at our discretion, including where the work appears unsafe, unlawful, unsuitable for the vehicle, or outside the normal scope of our services. Where a booking is accepted, the customer agrees to ensure that the collection and delivery locations are accessible and that the items are ready for loading at the agreed time. If the customer is late or unprepared, waiting time may be charged at our standard rate or at a reasonable hourly rate advised at the time of booking.
It is the customer’s responsibility to ensure that all items are adequately packed, protected and labelled where necessary. We may assist with carrying and loading, but we do not guarantee the contents of boxes or fragile items unless we have expressly agreed to do so in writing. If the customer asks us to move goods that are poorly packed, disassembled incorrectly or otherwise unstable, we may refuse the item or proceed only at the customer’s risk. This applies equally to van hire with driver arrangements and labour-only support.
Payments must be made in accordance with the agreed quotation, invoice or booking confirmation. Unless otherwise stated, payment is due on completion of the job, and we may require a deposit before the service date to secure the booking. We accept payment methods that are notified in advance, and we may refuse cashless or delayed payment arrangements unless agreed in writing. If a deposit has been taken, it may be non-refundable in the event of late cancellation or non-attendance, subject to the cancellation provisions below.
All prices are quoted in pounds sterling and may be subject to VAT if applicable. Quotations may be fixed or estimated depending on the information available at the time. Fixed-price jobs remain subject to change where the customer requests extra work or where the actual service conditions are significantly different from those described. Estimated prices are based on time, distance, volume, labour and access factors, and the final charge will reflect the service actually provided. If additional expenses arise, such as parking charges, congestion-related costs, tolls, disposal charges or waiting time, these may be added where reasonable and previously explained.
If payment is not made when due, we may retain goods lawfully where permitted, suspend future bookings, charge interest or recover collection costs to the extent allowed by UK law. We are not obliged to release goods until outstanding sums are settled in full, unless doing so would be unlawful. Any disputes about invoices must be raised promptly and in writing, with clear reasons. The customer must still pay any undisputed amount on time. The terms for Shadwell man with van payments are designed to protect both parties and avoid unnecessary delay.
Cancellations and amendments must be made as early as possible. If the customer cancels a booking, we may charge a cancellation fee that reflects the preparation already undertaken, including vehicle allocation, staff scheduling and any lost opportunity to accept other work. The amount charged will depend on how much notice is given and whether special arrangements have been made. Cancellations made shortly before the agreed time, or on the day of the booking, may be charged in full or in part, especially where the vehicle has already been dispatched.
If we need to cancel or reschedule due to circumstances beyond our control, including vehicle breakdown, severe weather, road closures, illness, fuel disruption or any other operational issue, we will try to offer a new date or suitable alternative. However, we will not be responsible for indirect losses such as missed deadlines, lost profit or third-party costs. In all cases, our liability is limited to the amount paid for the relevant service, except where the law says otherwise. A Man With Van Shadwell cancellation policy is intended to be reasonable and to reflect the practical nature of transport work.
We may also suspend or terminate a booking without refund if the customer behaves abusively, provides false information, requests unlawful activity, refuses to cooperate with loading or unloading, or creates unsafe conditions. We expect respectful conduct at all times. If the customer is not present when required, cannot provide access, or leaves items unattended without prior agreement, the job may be treated as cancelled or abandoned, and charges may still apply. Any rescheduled service will be subject to availability and confirmation.
Our liability is limited to loss or damage caused directly by our proven negligence or breach of these terms. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to those legal limits, we are not responsible for pre-existing damage, wear and tear, hidden defects, items packed by the customer, or damage caused by inadequate packaging, incorrect lifting instructions or unreasonable handling requests. For the purposes of man and van Shadwell services, the condition of each item before loading is important and may affect any claim.
Any claim for damage or loss must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. The customer should provide photographs, a description of the issue and details of the affected item. We may inspect the item, request proof of value or repair estimate, and investigate the circumstances before accepting or rejecting liability. Where a claim is valid, our remedy may be repair, replacement, partial refund or another appropriate solution, at our discretion and within the limits permitted by law.
We are not liable for delays caused by traffic, weather, road restrictions, parking enforcement, police action, industrial action, third-party failure, customer-caused delay or any event outside our reasonable control. Likewise, we are not responsible for missed connections, appointment changes or consequential losses arising from timetable disruption. Customers should allow sufficient time when arranging their move or delivery and should not schedule critical commitments that depend entirely on exact arrival times. This limitation is common in Shadwell van service terms and transport-based agreements.
Waste removal and disposal services, where provided, are subject to UK waste regulations and any relevant local authority or environmental requirements. We will only transport and dispose of waste that is lawful to handle and that has been clearly described in advance. The customer must not present prohibited, hazardous or controlled materials unless we have expressly agreed in writing and are legally able to manage them. Prohibited items may include asbestos, clinical waste, chemicals, oils, gas bottles, paint in large quantities, explosives, batteries, radioactive material and any other substance requiring specialist licensing or treatment.
When waste is collected, the customer remains responsible for ensuring that they have the right to dispose of it and that it is not stolen, fly-tipped or subject to any restriction. We may require the customer to confirm the nature and origin of items being removed. If the waste contains mixed materials, sharp objects or concealed hazardous content, we may charge additional handling fees or refuse the load. We reserve the right to inspect the load before transport and to decline items that could expose us to risk, legal breach or environmental penalty. These obligations form part of the Man With Van Shadwell waste policy and apply to every disposal-related booking.
Where we act as a carrier or waste handler, we will use reasonable care to dispose of approved waste at authorised facilities and in accordance with applicable law. However, we are not responsible for items left in the vehicle by mistake once the service is complete unless the issue is reported immediately. The customer should separate reusable items from waste and should tell us in advance whether the job involves disposal, recycling or relocation only. Any charges imposed by licensed disposal sites, recycling centres or waste transfer facilities may be passed on where they relate to the customer’s load.
Customers must ensure that no illegal, dangerous, stolen or counterfeit goods are handed over for transport. We may refuse carriage of items that we reasonably believe are unlawful, fragile beyond safe handling, excessively valuable without prior notice, or unsuitable for the booked vehicle. We may also refuse to move animals, live plants, perishables or specialist equipment unless these have been agreed in advance and can be carried safely. If the customer fails to disclose such items, we are not liable for any resulting loss, delay or damage. This also applies to any Man With Van in Shadwell booking where the item list changes on arrival.
The customer warrants that they have the authority to enter into the booking and to move the goods in question. Where the service involves items owned by a landlord, tenant, employer, employee, relative or third party, the customer confirms that they have permission to arrange transport. We are not responsible for disputes between the customer and any other person claiming ownership or control of the goods. If a third party alleges that items have been moved without consent, the customer will indemnify us against reasonable losses, claims, costs and legal expenses arising from that allegation, except where caused by our own negligence or unlawful conduct.
Any estimate of time, size, vehicle capacity or number of staff is given in good faith but is not a guarantee unless confirmed in writing as a fixed arrangement. Additional labour may be needed for stairs, narrow access, awkward furniture, multiple drops, dismantling or reassembly. If extra staff are required, the charge will be communicated where possible before work continues. Customers should not overload boxes, misdescribe dimensions or rely on assumptions about vehicle space. Our service is intended to be efficient, but the final responsibility for accurate disclosure rests with the customer.
These terms may be updated from time to time to reflect changes in law, insurance practice, operating methods or service scope. The version in force at the time of booking will generally apply to that booking, unless a change is required by law or is agreed otherwise. If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force and effect. Failure by us to enforce any right on one occasion does not mean that right is waived for future use.
This agreement is governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any booking made under them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The customer acknowledges that they have read and understood these terms before booking and that, by proceeding, they agree to be bound by them. These UK service terms for Man With Van Shadwell are designed to provide a clear legal framework for a straightforward moving and transport service.
Man With Van Shadwell operates on the basis of fairness, safety and lawful handling of customer goods and waste. By using the service, you agree to cooperate with reasonable instructions, provide accurate information and make timely payment for the agreed work. If you do not accept these terms, you should not proceed with a booking or permit the service to begin. The final paragraph completes these Man With Van Shadwell Terms and Conditions and confirms the agreement between the parties.