Man with Van Shadwell Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Shadwell provides removal and related transport services. By making a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual, business or organisation that books or receives services from Man with Van Shadwell.

We, us, our means Man with Van Shadwell as the removal and transport service provider.

Services means any man and van, removal, loading, unloading, packing, furniture transport, local move, long distance move, or any other service provided by us.

Goods means all items, belongings, furniture, boxes, equipment or other property transported, handled or stored by us on your behalf.

Service Area means the locations where we agree to provide our man and van and removal services, including Shadwell and other areas we operate in.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. This may include loading, unloading, transport of goods, basic furniture disassembly and reassembly if agreed in advance, and other related services as described at the time of booking.

The precise scope of the services for your booking will be set out and confirmed by us based on the information you provide. It is your responsibility to ensure that you provide full and accurate details of the work required, including the addresses involved, access details, parking arrangements, the size and quantity of goods, any especially heavy, fragile or valuable items, and any special handling requirements.

3. Booking Process

3.1 You may request a booking by contacting us and providing all relevant information about your move or transport requirements. We will review the information and provide a quotation based on the details provided.

3.2 All bookings are subject to availability and are not confirmed until we explicitly confirm acceptance of your booking and, where required, receive any deposit or advance payment requested.

3.3 Quotations are given on the basis of the information supplied by you. If the information you provide is incomplete or inaccurate, we reserve the right to amend the quotation, alter the service, or charge additional fees to reflect the extra time, labour or vehicle capacity required.

3.4 Unless otherwise stated, quotations are valid for a limited time period stated at the time of quotation. If you wish to proceed after this period, a new quotation may be required.

4. Access, Parking and Customer Obligations

4.1 You are responsible for ensuring that there is suitable access for our vehicle and team at both the collection address and the delivery address. This includes notifying us of any access restrictions, narrow streets, height restrictions, distance from parking to property, or other factors that may affect the move.

4.2 You must arrange and pay for any necessary parking permits, suspension of bays or permissions required for our vehicle to park close enough for safe loading and unloading. Any parking penalties or enforcement charges incurred as a result of inadequate parking arrangements or any act or omission by you, or any third party under your control, will be added to your invoice and must be reimbursed by you.

4.3 You must ensure that the premises are safe and suitable for our team to work in and that any items are properly packed, secured and clearly labelled, unless packing services have been agreed as part of the booking.

5. Payments and Charges

5.1 Our charges may be based on an hourly rate, a fixed price quotation, or a combination of these, as specified at the time of booking.

5.2 We reserve the right to request a deposit or full prepayment before confirming your booking. The required amount, and when it is due, will be clearly stated in your booking confirmation.

5.3 All outstanding balances are payable in the manner and at the time notified to you, which may include payment on completion of the service or prior to unloading at the destination address. We accept various payment methods as communicated to you at the time of booking, subject to change from time to time.

5.4 If payment is not made when due, we reserve the right to refuse to commence or continue services, to retain goods until payment is received in full, and to charge interest on overdue sums at the statutory rate until payment is made.

5.5 Additional charges may apply for waiting time, extended loading or unloading time beyond that reasonably anticipated, additional journeys, extra items, additional labour, or changes in the scope of work requested by you on the day of the move. These will be charged at our prevailing rates.

6. Cancellations, Amendments and Delays

6.1 You may cancel or amend your booking by giving us notice in accordance with this clause. All cancellations or changes must be communicated to us as soon as possible.

6.2 If you cancel your booking with more than 7 days notice prior to the agreed service date, your deposit (if any) may be refundable at our discretion, subject to any administrative costs already incurred.

6.3 If you cancel your booking between 7 days and 48 hours prior to the service date, we may retain some or all of your deposit, or charge a cancellation fee reflecting the time reserved for your booking and any costs already incurred.

6.4 If you cancel with less than 48 hours notice, fail to be present at the agreed collection address at the agreed time, or otherwise prevent us from carrying out the service, we may charge up to the full quoted amount, including any additional costs incurred.

6.5 If you need to amend the date, time, addresses or scope of the service, we will try to accommodate your request subject to availability. Changes may result in revised charges and we are not obligated to agree to a new date or time if we have no availability.

6.6 While we make every reasonable effort to arrive on time and complete the service as agreed, we are not liable for delays caused by traffic, road closures, weather conditions, breakdowns, accidents, or other factors beyond our reasonable control. In such circumstances, we will keep you informed and will seek to provide the service as soon as reasonably possible.

7. Customer Responsibilities for Goods

7.1 You are responsible for ensuring that all items are properly packed and ready for transport, unless packing services have been specifically agreed. Fragile, valuable or delicate items should be carefully protected and clearly identified.

7.2 You must not ask us to transport or store, and we will not knowingly handle, any goods that are prohibited, illegal, hazardous, explosive, corrosive, flammable, perishable, live animals, plants, or items requiring special licences or controlled handling. If such items are found amongst your goods without our prior written consent, we may remove or dispose of them at your cost and without liability to you.

7.3 You are responsible for checking that nothing is left behind at the collection property. We do not accept responsibility for items that you fail to load or which are left behind through no fault of ours.

8. Our Liability for Loss or Damage

8.1 We will exercise reasonable care and skill when handling and transporting your goods. However, our liability is subject to the exclusions and limitations in these Terms and Conditions.

8.2 We are not liable for any loss or damage to goods unless it is proven that such loss or damage was caused by our negligence or breach of contract while the goods were in our care and control.

8.3 Our liability, if established, will be limited to a reasonable cost of repair or replacement, taking into account the age, condition and value of the item immediately prior to the loss or damage, and will not exceed a maximum total liability amount per job, as stated in your quotation or booking confirmation.

8.4 We are not liable for loss or damage arising from:

Normal wear and tear, or deterioration due to the nature of the goods.

Pre-existing defects, weaknesses or damage to goods, including the effects of old age or poor assembly.

Self-assembly furniture or items not designed to be moved when assembled.

Goods packed by you or a third party, where damage is caused by inadequate or improper packing.

Electrical or mechanical derangement of appliances or equipment, unless there is visible external damage caused by our handling.

Loss or damage resulting from war, acts of terrorism, natural disasters, adverse weather, or other events beyond our reasonable control.

8.5 We recommend that you arrange appropriate insurance cover for your goods to reflect their full value, particularly for high value items, antiques, artwork, or specialised equipment.

8.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible, and in any event within 7 days of the service date, giving full details of the alleged loss or damage. We may request evidence such as photographs, receipts or valuations to assess the claim.

9. Exclusions of Liability

9.1 We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, loss of data, or any other consequential or economic loss, arising out of or in connection with our services.

9.2 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.

10. Waste, Disposal and Environmental Regulations

10.1 We operate in accordance with applicable UK regulations relating to waste, recycling and environmental protection. We are not a general rubbish clearance contractor unless this service is specifically agreed and may only remove waste items where this is lawful and compliant with current regulations.

10.2 You must not include household waste, builders waste, hazardous materials, chemicals, paint, solvents, gas cylinders, clinical waste or any regulated waste in the goods for removal unless you have obtained our prior written agreement and we have confirmed that we are licensed and able to handle those materials.

10.3 Where we agree to remove unwanted items or waste as part of the service, you authorise us to decide the most appropriate lawful method of disposal, which may include reuse, recycling, or transfer to a licensed facility. Additional charges may apply for waste handling, disposal fees and time required.

10.4 If you provide items for removal or disposal which are in fact prohibited or which require special handling or licences and you have not disclosed this to us, you will be responsible for any costs, penalties, fines or claims arising as a result.

11. Insurance and Risk

11.1 Risk in the goods remains with you at all times, although we will take reasonable care of them while in our custody in accordance with these Terms and Conditions.

11.2 You are strongly advised to arrange your own comprehensive insurance for the goods that covers loss or damage during packing, loading, transit and unloading, especially for moves involving high value contents or long distances.

12. Complaints and Dispute Resolution

12.1 If you are unhappy with any aspect of our service, you should raise the issue with the driver or team leader on the day where possible so that we have an opportunity to address the problem immediately.

12.2 If the issue cannot be resolved on the day, you should submit a written complaint to us as soon as reasonably possible, setting out full details, including dates, addresses, and a clear description of the issue.

12.3 We will review your complaint, may request further information, and will aim to respond within a reasonable time. Where appropriate, we may offer a remedy or goodwill gesture without admitting liability.

13. Privacy and Data

13.1 We will collect and use your personal information, such as your name, address, contact details and booking information, for the purpose of providing and administering our services, managing your booking, and complying with legal obligations.

13.2 We will take reasonable steps to keep your personal information secure and will not sell your data to third parties. We may share necessary information with our staff, contractors or partners involved in providing the services to you, and with authorities where required by law.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to check the latest version of our terms when making a new booking.

15. Severability

15.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall, to the extent required, be deleted, and the remaining provisions shall continue to be valid and enforceable.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By proceeding with a booking with Man with Van Shadwell, you acknowledge that you have read, understood and accepted these Terms and Conditions.